Shipping Policy

 

SECTION 1 - SHIPPING CLASSES:

BodyHealth utilizes USPS, UPS and DHL shipping services. Most orders are shipped via USPS 1st class or priority mail. Larger orders are shipped via UPS.

 

SECTION 2 - SHIPPING TIMES:

All orders are fulfilled and shipped from Dunedin, Florida. We strive to ship all orders as quickly as possible.

If you have placed your order before 12pm ET and NEED your order to ship out the same day, please contact customer service so they can be sure your order gets priority attention, by calling 877-804-3258. 

Once your package has left the BodyHealth offices, please allow 2-3 day transit time for general Priority Mail shipments and 3-5 days for UPS Ground shipments. 

 

SECTION 3 - EXPEDITED SHIPPING:

Once your package has left the BodyHealth offices, please allow 1-2 day transit time for USPS Priority Mail Express, 2-3 days transit for UPS 2nd day air, and 1-2 days for UPS Overnight.  

PLEASE NOTE: Our BodyHealth offices are closed Saturday's and Sundays, which includes our shipping department, we do not ship on these days. This means if you place an order on line on Saturday and select 'UPS Next Day Air' your item will not show up until the following Tuesday.

 

SECTION 4 - FREE SHIPPING:

All domestic retail orders are shipped free of charge as our gift to you, except for Kaqun water products or unless otherwise specified.

Domestic includes all contiguous states as well as Hawaii, Alaska, APO and FPO.

Free shipping offer is via USPS first class or priority mail. 

 

SECTION 5 - INTERNATIONAL SHIPPING:

We use DHL Express International and USPS First Class International. Please expect 5-7 days for DHL Express International and 10-14 days for USPS First Class International. These shipping times, do not include time spent in customs. 

We prefer to ship all international packages via DHL because it is a premium service, with tracking available across the globe and quicker delivery times.

USPS First Class International only has tracking within the country of origin and once it leaves the US, we lose the ability to track your package. We do not guarantee delivery for orders shipped internationally via USPS.

Unless otherwise specified, orders will ship with DHL.  

International shipping charges paid to BodyHealth.com do not include duty, taxes, or fees incurred by the destination country. These added expenses will be at the expense of the customer. To determine tax, duty, VAT, etc., please contact the customs/importation department within your country of origin.

Discounted shipping rates - For all international shipments, we subtract $9.95 to offset the FREE shipping you would get if you were ordering domestically.  This is purely a gesture of good will to our international customers as we know international shipping can be expensive. 

International shipping costs and duty fees are excluded from all product refunds.

 

SECTION 6 - SPECIAL INSTRUCTIONS:

If your shipment requires special instructions please add these instructions to your order note and contact customer service at 877-804-3258, M-F, 9am-6pm